1. Enrolment

1.1 Enrolment is confirmed once a place has been offered and the joining payment has been received.

1.2 Enrolment runs across the academic year (September to August) and continues automatically into the next season unless written notice is given.

1.3 Fees are pro-rated for students joining mid-season.

1.4 Enrolments are non-transferable.

1.5 Acrobatics classes are offered as an add-on to ballet and/or modern classes and are not available as a standalone enrolment. Students must be enrolled in at least one core dance class per week in order to participate in acrobatics.

2. Fees & Payment Structure

2.1 Class fees are calculated based on the total number of lessons remaining in the season.

2.2 This total is divided into equal monthly instalments, charged on the 1st of each month.

2.3 Monthly instalments are part of a season payment plan and do not directly reflect the number of classes in any given month.

2.4 A one-off joining payment is required before the first class. This includes:

• fees for lessons from the start date up to the next charge date

• a final month deposit amount held on account

2.5 The final month deposit held is retained on the customer account and applied when the student leaves, in accordance with Section 5.

3. Initial Commitment & Cooling-Off Period

3.1 A minimum initial enrolment period of two months applies.

3.2 A 14-day cooling-off period applies from the date of enrolment where the customer has a statutory right to cancel.

3.3 Where a customer requests that classes begin during the 14-day cooling-off period and subsequently cancels within that period, they will only be charged for classes and services already provided up to the date of cancellation.

3.4 After the 14-day cooling-off period has ended, the minimum two-month commitment and the withdrawal terms set out in Section 5 apply.

3.5 Nothing in these Terms & Conditions affects a customer's statutory rights.

I particularly like adding 3.5 because it makes clear that your contractual policy isn't attempting to override rights someone has under consumer law.

4. Payments

4.1 Payments are taken automatically via card on the 1st of each month.

4.2 Customers must ensure that valid payment details are provided and kept up to date.

4.3 If a payment fails, we will attempt to reprocess it.

4.4 Failed Payments

If a payment fails on the scheduled charge date (1st of the month), we will attempt to reprocess the payment.

If the payment is not successfully processed, we will make up to two further manual attempts during the month.

An admin fee of £10 will be applied to the account for each failed payment that requires manual reprocessing.

If payment remains unsuccessful after two retry attempts, we reserve the right to:

• restrict participation in classes until the account is brought up to date

• apply the notice period in accordance with Section 5

• pursue any outstanding balance

We strongly encourage customers to ensure sufficient funds are available and to update payment details promptly if required.

4.5 If you are experiencing financial difficulty, please contact us as soon as possible to discuss options.

Overdue Invoices & Late Fees

4.6 Invoices must be paid in full by the stated due date.

If an invoice remains unpaid:

• A £10 late fee will be applied if the balance remains unpaid 7 days after the due date

• A further £10 late fee will be applied if the balance remains unpaid 14 days after the due date

These fees reflect the administrative time required to manage overdue payments.

If the balance remains outstanding beyond this point:

• participation may be restricted

• the notice period may be applied (where applicable)

• further action may be taken in line with our Terms & Conditions

5. Notice & Withdrawal

5.1 Enrolment is continuous and will automatically continue from term to term and season to season (between the end of the academic year in July and the start of the new season in September) unless written notice is submitted in accordance with this section.

5.2 One calendar month’s notice is required to withdraw from classes.

5.3 Notice must be submitted in writing to the school office via email. Notice is not considered received unless it has been acknowledged by the school. It is the parent/guardian’s responsibility to ensure notice has been received and acknowledged.

5.4 Notice must be received by the 20th of the month to take effect from the following month. Notice received after this date will apply from the month after.

5.5 If a student will not be returning for the new academic year starting in September, notice must be given by 20th June.

5.6 The student’s final class date will always be the last scheduled lesson of a calendar month.

5.7 Students may continue attending classes during their notice period.

6. Final Balance & Final Month Held

6.1 When notice is given, the student’s account will be reviewed and the total fees due will be calculated based on lessons attended up to the final class date.

6.2 The final month held amount will then be applied as a credit to the account.

6.3 Any remaining balance must be paid.

6.4 If the account is in credit after reconciliation, the excess may be refunded.

6.5 The final month held amount is not a deposit and is not automatically used to cover a calendar month of classes.

7. Non-Attendance & Abandoned Enrolments

7.1 Regular attendance is expected. If a student is unable to attend, we ask that you inform us where possible.

7.2 If a student is absent for three consecutive scheduled classes without communication, we will make reasonable attempts to contact you.

7.3 If no response is received, we may assume that you no longer wish to continue with classes.

7.4 In this case, the notice period will be applied from the date of the third consecutive missed class, in accordance with Section 5.

7.5 The student’s place in the class will be released from this point.

7.6 Any outstanding balance remains payable, and the final month held will be applied in line with Section 6.

8. September Auto Re-Enrolment

8.1 Enrolment continues automatically into the next academic season.

8.2 If a student will not be returning in September, notice must be given by 20th June.

9. Refunds, Credits & Payments Made in Advance

9.1 Class Enrolment

Except where required by law or otherwise stated in these Terms & Conditions, fees due for classes and services already provided, or which remain payable under the agreed minimum enrolment and notice periods, are non-refundable.

9.2 Where a customer withdraws from regular classes, their account will be reconciled in accordance with the minimum enrolment period, notice requirements and final balance provisions set out in these Terms & Conditions. Any payments made in excess of the amount properly due may be refunded or, with the customer's agreement, retained as account credit.

9.3 Voluntary Advance Payments

Regular class fees are intended to be paid through the monthly instalment plan described in Section 2.

Where a customer chooses to pay some or all of the outstanding season invoice in advance, including by voluntarily settling the invoice through the Customer Portal, this is outside our standard monthly payment arrangement and is done at the customer's own request.

Advance payment does not alter the minimum enrolment period, notice requirements or other withdrawal provisions contained within these Terms & Conditions.

If the student subsequently withdraws, the advance payment will first be applied against all fees and other amounts properly due up to the student's agreed final date.

Where this reconciliation leaves a surplus, our usual first option will be to offer the remaining balance as account credit towards future services provided by Theative Performing Arts. Where the customer does not wish to accept account credit, any entitlement to repayment and any lawful deductions will be determined in accordance with applicable consumer law.

Nothing in this clause affects the customer's statutory rights.

9.4 Account Credit

Where account credit is issued, any applicable expiry date or conditions of use will be communicated at the time the credit is issued.

9.5 Camps, Workshops & Event Bookings

Bookings for camps, workshops and other fixed-date events may be cancelled for a refund where written notice is received more than 14 days before the start of the event, subject to any non-recoverable costs already incurred specifically in connection with the booking.

Where cancellation is received 14 days or fewer before the start of the event, fees are ordinarily non-refundable. By this stage, Theative Performing Arts may already have committed expenditure and resources based on confirmed participant numbers, including staffing, venue arrangements, costumes, props, equipment, materials and activity supplies, and the opportunity to refill the place may be significantly reduced.

Where we are able to refill the cancelled place, or otherwise avoid costs that would have arisen from the booking, this will be taken into account when determining any refund or credit due.

Where the customer finds another suitable participant to take the cancelled place, we may agree to transfer the booking and fees paid to the replacement participant, subject to our approval and any applicable age, level or eligibility requirements.

Where a monetary refund is not due, we may at our discretion offer some or all of the amount paid as account credit towards a future camp, workshop or event.

Any statutory cancellation rights, including any applicable cooling-off period, are unaffected.

9.6 Examination Fees

Examination bookings may include the examination board entry fee, an administration fee and fees for any additional examination coaching or preparation sessions.

If a student withdraws before their examination entry has been submitted to the relevant examination board, the examination entry fee will be refunded.

Administration fees and fees for any examination coaching or preparation sessions that have already taken place are non-refundable, as these relate to services already provided.

Once the student's examination entry has been submitted to the relevant examination board, the examination entry fee is also non-refundable, except where a refund is available from the examination board or where otherwise required by law.

Where an examination board provides a full or partial refund following withdrawal, any amount recovered on the student's behalf will be returned to the customer, less any non-refundable administration, coaching or other costs already incurred.

9.7 Shows & Performances

Once a student's participation in a show or performance has been confirmed and costs have been committed on their behalf, participation fees and any other non-recoverable costs are non-refundable, except where otherwise required by law.

Where a student withdraws before costs have been committed on their behalf, any refund due will be calculated taking into account costs already incurred and services already provided.

Ticket Sales

Tickets purchased for shows, performances or other fixed-date events are non-refundable where the event goes ahead as scheduled, except where otherwise required by law.

Where an event is rescheduled, tickets will ordinarily be transferred to the rescheduled date. Where an event is cancelled and cannot reasonably be rescheduled, any refund or other remedy will be provided in accordance with Section 9.8 and applicable consumer law.

9.8 Cancellation by Theative Performing Arts

If a regular class is cancelled by Theative Performing Arts and cannot be rescheduled, an appropriate credit will be applied to the customer's account.

Where a class, camp, workshop, examination coaching session, show, performance or other event cannot take place due to circumstances beyond the reasonable control of Theative Performing Arts, we will take reasonable steps, where practicable, to reschedule the affected activity, relocate it to a suitable alternative venue, or provide an appropriate alternative.

Circumstances beyond our reasonable control may include, but are not limited to, severe weather, flooding, fire, power or utility failure, venue closure or unavailability, transport disruption, public health emergencies, government restrictions, natural disasters, civil emergencies or other events which we could not reasonably have prevented.

Where the affected service cannot reasonably be rescheduled or an appropriate alternative provided, any refund or credit due will be determined in accordance with applicable consumer law, taking into account any services already provided and any costs which may lawfully be retained.

Theative Performing Arts will not be responsible for additional losses or expenses incurred by customers as a result of circumstances beyond our reasonable control, except where liability cannot lawfully be excluded or limited.

Nothing in this clause affects a customer's statutory rights.

9.9 Statutory Rights

Nothing in this section affects a customer's statutory rights.

10. Uniform

10.1 Students are expected to attend classes in the correct uniform for their class level, including appropriate clothing, footwear, and hosiery.

10.2 Hair must be neatly secured and styled appropriately for dance (for example, tied back or in a bun where required).

10.3 New students are expected to be in the correct uniform by their third week of classes.

10.4 Suitable warm-up items may be worn at the beginning of class but may be removed at the teacher’s discretion to allow for safe and effective teaching.

10.5 Uniform may be purchased through us or sourced independently, provided it meets the required style, colour, and standard. Dance shoes must be purchased from a reputable dancewear supplier.

10.6 Students who are not appropriately dressed may be asked to observe rather than participate where safety or teaching quality would be affected.

11. Attendance

11.1 Regular attendance is important for progress and enjoyment.

11.2 Students arriving late may not be permitted to participate.

11.3 Missed classes are not refundable.

12. Performances & Exams

12.1 Participation in performances and exams is optional but strongly encouraged as part of a student’s development.

12.2 Participation may involve additional fees, rehearsals, and time commitments.

12.3 Students must meet the required attendance, behaviour, and preparation standards in order to take part. These requirements will be communicated in advance.

12.4 We reserve the right to withdraw a student from performances or exams if these requirements are not met, where participation would not be in the best interests of the student or the group.

12.5 Fees relating to performances and exams are non-refundable once a place has been confirmed, except at our discretion in exceptional circumstances.

Exam Class Requirements

12.6 Students wishing to take graded examinations in ballet and/or modern from Grade 2 and above are required to attend a minimum of two classes per week.

12.7 For Grades 2 and 3, this may be a combination of complementary styles (for example, one ballet class and one modern class per week).

12.8 For Grade 4 and above, students must attend two classes per week in the same genre in order to be entered for full graded examinations.

12.9 Students attending one class per week may still be offered the opportunity to take part in Class Awards or Class Exams where appropriate.

13. Code of Conduct

13.1 We are committed to creating a positive, inclusive and respectful environment for all students, families and staff.

13.2 Students are expected to:

• behave respectfully towards teachers and other students

• follow instructions and participate to the best of their ability

• arrive on time and ready for class

13.3 Parents and guardians are expected to:

• communicate respectfully with staff at all times

• support their child’s participation and commitment to classes

• follow school procedures and policies

13.4 This code of conduct applies:

• during classes and while at the venue

• at performances, exams, and events

• in all communication with the school (including email, messaging, and in person)

13.5 We reserve the right to take appropriate action where behaviour falls below these expectations. This may include restricting participation in classes, events or performances where necessary.

13.6 We expect all communication about the school, whether in person, in writing, or online, to be respectful and appropriate. This includes social media and public platforms.

We do not tolerate behaviour that is abusive, defamatory, or intended to cause harm to the school, its staff, or its members. Where such behaviour occurs, we reserve the right to take appropriate action, which may include restricting participation in classes or terminating enrolment where necessary.

13.7 A more detailed Code of Conduct can be found in the Member Handbook.

14. Communication

14.1 We communicate primarily via email and WhatsApp.

14.2 It is the customer’s responsibility to ensure contact details are correct and messages are read.

14.3 We are not responsible for missed information due to unread communications.

15. Data Protection & Privacy

15.1 We comply with UK GDPR and all applicable data protection legislation.

15.2 Personal data is collected and processed only for the purposes of delivering our services and managing enrolment.

15.3 Photographs and video may be captured and processed for legitimate school purposes. Identifiable images or video will only be used publicly for promotional and marketing purposes in accordance with the permissions recorded on the student's account. Public-use permissions can be updated or withdrawn at any time. Further information is provided in our Privacy Policy.

15.4 Our full Privacy Policy is available on our website and can be accessed here: PRIVACY POLICY

16. Safeguarding

16.1 The welfare and safety of all students is our highest priority.

16.2 We follow current safeguarding legislation and guidance and have a designated safeguarding lead in place.

16..3 Our full Safeguarding Policy is available on our website and can be accessed here: SAFEGUARDING POLICY

16.4 By enrolling, you agree to adhere to our safeguarding procedures and expectations.

17. Changes to Terms

17.1 We may update these Terms & Conditions from time to time.

17.2 Reasonable notice will be given of any changes.

17.3 Continued enrollment after notice of changes indicates acceptance of the updated terms.